Miami Airport rolls out self service kiosks


Air transport IT firm SITA says passengers at Miami International Airport will enjoy shorter queues in passport control this Thanksgiving, thanks to new self-service passport control kiosks. The new kiosks from SITA can process passengers in less than two minutes, compared to longer waits for a US Customs and Border Protection agent during peak travel periods.

“Our aim is to provide excellent service to our passengers,” says Maurice Jenkins, director of Information Systems and Telecommunications, Miami International Airport. “During the Thanksgiving holiday period, we are expecting more than 900,000 passengers to pass through MIA. SITA’s kiosks are reducing waiting times and making arrival in Miami faster and easier for international passengers.”


All US passport holders and returning Canadian passport holders are eligible to use the new kiosks, which partially automate the inspection process for people entering the US. The kiosks scan the passenger’s passport, collect flight information and declaration data, take a photo and give the passenger a receipt. Passengers then present their receipt to an agent on the way out.


“Miami International Airport is one of the first airports in the US to offer self-service kiosks for international passengers,” says Paul Houghton, SITA president, Americas. “SITA is providing kiosks that will streamline the passenger arrival process, while helping border control agents maintain high security levels. Other airports using similar technology have reduced waiting times by up to 36%.”


SITA is providing the new kiosks in collaboration with Vision-Box, a specialist in automated border control systems and electronic identity solutions. The kiosks incorporate biometric technology, which the airport may deploy at a later stage to further enhance efficiency and security.


The airport has installed 36 kiosks, which are located in the North Terminal, and plans to deploy additional kiosks in 2014.


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