South African faces interruptions in live-capture system

14/10/20

South Africa's Department of Home Affairs has been experiencing service interruptions on the live-capture system which regrettably are affecting processing and collection of smart ID cards and passports.

The department said its offices which process applications and collections of smart ID cards and passports, have experienced unstable connectivity at different intervals.

"Technicians are monitoring the system and are diagnosing the root cause of the problem with the view to solving it and preventing further outages".

Other services, for birth, marriage and death certificates, as well as amendment of documents, are not affected.

 

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