Steria has been selected by CSC to provide business process outsourcing (BPO) services as part of a contract with the UK Identity and Passport Service (IPS).
Steria will provide BPO services to manage the front-end of passport application, including essential data verification and validation processes, ensuring speed and accuracy of service. The BPO service will complement the technology platform to be introduced by CSC and, in the future, may also be used in the National Identity Service, for the provisioning of identity cards.
"The CSC-led consortium for the application and enrolment element of the National Identity scheme leverages best-of-breed expertise across technology and business services for the IPS. Steria, one of the prime BPO service providers in the industry, is helping us to design and deliver the BPO services for the programme," says Nick Wilson, president of CSC’s operations in the UK, Nordics, Middle East and Africa.
CSC has a £385 million contract to develop a passport and ID card application system. IBM has a contract to build a fingerprint and facial biometric database. And De La Rue has a contract to produce biometric passports.